Frequently Asked Questions

Patients

[+]What are your hours of operation?

Most of our patient service centers are open 8-5 Monday thru Friday to provide continuous service for routine specimen collection. Southern Diagnostic Laboratories is always staffed to accommodate your lunch hour. No appointments necessary.  

[+]What should I bring when I come for my lab work?

Please bring a written order from your medical care provider requesting lab tests. Also, bring your current insurance cards along with your picture identification. Please ask your medical care provider if you should be fasting (no food or drink 8 hours prior to testing). 

[+]Which types of insurance providers do you accept?

Southern Diagnostic Laboratories accepts all major insurance providers including Medicare. 

[+]How will I receive my lab results?

Your results will be sent directly to your ordering physician upon completion of testing. 

[+]Are my results confidential?

Yes, Southern Diagnostic Laboratories follows the highest level of confidentiality guidelines with regard to patient information and test results. 

[+]Where can I find general information about the lab tests I am having performed?

For general information about the laboratory tests being performed, visit Lab Tests Online by clicking here.


Clients

[+]How can I order supplies?

Click here to print an order form. You can send the form with your courier or fax to 205.313.1250.

[+]Who do I call for a pick up?

Please call 205.313.1240 or 866.281.9838 for any routine or STAT pick-ups. 

[+]How do I fill out an ABN?

Click here for current ABN. Click here for instructions on how to fill out an ABN. 

[+]Can I add on a test?

Please contact the client services department for specimen stability. We will make every effort to accommodate add ons without jeopardizing test quality. 

[+]Where can I find specimen requirements such as test code, transport temperature, and turn around time?

You can click on the following link (Test Directory) to provide you with all information concerning tests provided by Southern Diagnostic Laboratories Or you can contact client services at 205.313.1240 or toll free at 866.281.9838. 

[+]Can you fax over results?

Our client services department will be happy to fax lab results to a secure fax number provided by the ordering physician.